Hampton Inn

2000 Enterprise Place, 

Kingsport, TN, 37660

Tel: 423-247-3888

Fax:423-247-2684 

No TENA group rate is available at this time

Holiday Inn Express

1217 Stewball Cir

Kingsport, TN  37660

Tel: 423-723-2300

Fax:423-723-3720

TENA rate

$ 85.00 per night + taxes

Room rate includes breakfast

Comfort Suites

3005 Bays Meadow Pl

Kingsport, TN  37660

Tel: 423-765-1955

Fax:423-765-2660

TENA rate

$ 85.00 per night + taxes

Room rate includes breakfast

 Jameson Inn

3004 Bays Meadow Pl

Kingsport, TN  37664

Tel:: 423-230-0534

Fax: 423-230-0978

Pet-friendly hotel

2012 Registration Fees

$200.00  through August 25, 2012

$100.00 for Pre-Conference Course 

other fees and information on the form

2012 Registration Fees

$500.00  through August 25, 2012

$100.00 for Pre-Conference Course 

other fees and information included on the form

Saturday, Sept. 22 through

Wednesday, Sept. 26, 2011

8:30am - 4:30pm

"Center Manager

  Certification Program"

  NENA Instructor - TBA

  CLASS SIZE IS LIMITED 

MUST REGISTER THROUGH NENA

  www.NENA.org

NENA’s Center Manager Certification Program (CMCP) is designed to equip recently-hired, newly-promoted, and aspiring PSAP and 9-1-1 Authority managers and supervisors with the tools needed to effectively manage their agency through a rigorous 40-hour course of lecture and lab-based education. For more seasoned 9-1-1 professionals, the CMCP may serve to fill in some of the gaps and strengthen core competencies required in emergency communications center management.

The program serves as an affordable career advancement opportunity to anyone involved in public safety agency management, and provides education in subject areas that are critically important to anyone looking to forge a long and successful career path.

The CMCP, unlike many other upper-level emergency communications training programs, utilizes a real-world, hands-on approach that is focused on topics encountered daily by managerial and supervisory level personnel: Business Writing, Financial Management, Human Resources, Legal Issues, and Communications Skills. With a curriculum built by current and former 9-1-1 center managers with decades of combined supervisory and training experience, the program will provide you with knowledge and skills that can immediately and drastically improve your on-the-job effectiveness and enhance your agency’s everyday operations.

NENA Pre-Conference Course

Sunday, Sept. 23, 2012

8:30 am - 4:30 pm

"INTRO TO CONVERGING 9-1-1 TECHNOLOGIES"

NENA Instructor - David Gleason, ENP

MUST BE PRE-REGISTERED

It started with simply dialing "9-1-1” from a landline phone. Then, in the blink of an eye, it evolved into Enhanced 9-1-1, Wireless E9-1-1, VoIP, MLTS, Skype, NG9-1-1, and countless other public safety and telecommunications services, devices, and systems – each with their own unique benefits and challenges that affect PSAP operations. This course is designed to prepare new emergency communications professionals for the increasingly diverse and interconnected public safety landscape taking shape in front of us.

As the boundaries of what the 9-1-1 system is capable of expand outward, it is important that public safety professionals understand how this impacts the communications center. Attendees will learn about the new and emerging consumer, telecommunications industry, and public safety technologies that converge under the PSAP roof and will explore what they are, how they work, and the effect they have (or will have) on communications center operations now and in the future.

PowerPhone Pre-Conference Course

Sunday, Sept. 23, 2012

8:30 am - 4:30 pm

"DOMESTIC VIOLENCE INTERVENTION"

Instructor - TBA

MUST BE PRE-REGISTERED

Make a difference on the next domestic violence call you handle. PowerPhone has revised its best-selling Domestic Violence Intervention™ workshop to give telecommunicators new tactics for handling these volatile and complex incidents.

You'll learn what questions to ask and what instructions to give when faced with different types of domestic violence calls. Plus, you'll benefit from a brand-new look at courtroom testimony and how it might impact you as the first person to respond to a call for help. Most important, you’ll gain the confidence and skills you need to protect victims and responding officers.

Learn How To:

Identify batterers and victims;  Talk to abusers: Spot red flags from callers: Create a safe environment for victims; Protect responders who will be on the scene; Prepare for courtroom testimony

Topics Covered Include:

Role-playing exercises; Essentials of courtroom testimony;  Defense tactics to discredit witnesses; Public opinions of domestic violence; Definition of domestic violence; Characteristics of battered victims; Abusive relationships; Cultural/religious differences; Language barriers; Stalking; Cycle of violence; Restraining orders; Children and domestic violence; Legal issues; Abandoned calls